Serve as the technical lead and product architect for ServiceNow-based solutions.
Be responsible for all aspects of application architecture including data models, integrations, automation, security, and platform configuration.
Maintain a sound understanding of enterprise
and program-level architecture.
Liaise with Business Analysts to understand business needs and design solutions that meet those needs while complying with architectural standards.
Present and evangelize solutions to architecture guilds and management.
Work with Business Analysts and Scrum Masters to create implementation plans by developing epics and user stories.
Lead technical aspects of Agile ceremonies, including platform demonstrations to Product Owners and stakeholders.
Guide team members in breaking stories into tasks and completing work efficiently.
Mentor developers and testers, fostering a collaborative environment where questions and concerns are encouraged.
Keep current with ServiceNow platform capabilities and industry trends.
Delegate technical tasks and ensure sprint and release objectives are met.
Perform and participate in architecture design and reviews, ensuring alignment with future-state goals.
Identify architectural risks, opportunities, compliance issues, and technical debt.
Participate in sprint planning, testing, demonstrations, retrospectives, and solution releases.
Review cybersecurity assessments and static code analysis results and define remediation actions.

Bachelor’s degree in engineering, computer science or related technical discipline.
7+ years’ experience related to the role.
Professional experience operating within cross-functional teams and groups.
Three (3) to Five (5) years’ experience in incremental software development projects such as the Agile Scrum approach.
Proven experience delivering custom and scoped applications on the ServiceNow platform, ensuring solutions meet business and technical needs.
Strong proficiency in ServiceNow application design, configuration, and scripting, including hands-on development within platform modules.
Deep understanding of data modeling, access control mechanisms, and platform security best practices to ensure secure and scalable implementations.
Experience designing, implementing, and supporting integrations using REST/SOAP APIs, IntegrationHub, and MID Servers.
Ability to guide Agile teams through technical decision-making, solution design, and issue resolution, supporting iterative and collaborative delivery.
Demonstrated capability to anticipate architectural challenges and propose practical, forward-thinking solutions.
Excellent communication skills, with the ability to translate complex technical concepts for both technical and non-technical stakeholders.
Proven ability to collaborate effectively with developers, program managers, testers, and operations teams to deliver high-quality solutions efficiently and iteratively.

ServiceNow Product Architect

Key skills