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Technical Writer at Forward Air Corporation | JobVerse
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Technical Writer
Forward Air Corporation
Remote
Website
LinkedIn
Technical Writer
United States
Full Time
5 hours ago
H1B Sponsor
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Key skills
SDLC
Agile
Communication
Critical Thinking
Collaboration
About this role
Role Overview
Produce and maintain high-quality documentation, including user guides, SOPs, program communications, and social media content.
Write and edit technical documents with clarity, accuracy, and audience-appropriate structure.
Edit and format technical and program documentation in Word and PowerPoint.
Serve as a senior editor to ensure consistency across internal and external training materials.
Conduct quality reviews to ensure proper grammar, punctuation, and style.
Integrate multiple stakeholder inputs into polished, client-ready deliverables.
Develop client training aids such as video scripts, presentation materials, and social media content.
Learn complex technical concepts and communicate them in simple, engaging ways.
Collaborate with SMEs and internal authors to refine documentation and provide recommendations for improvement.
Gather and synthesize stakeholder feedback to enhance usability and inform future investments.
Support Agile team workflows and SDLC-aligned documentation needs.
Perform additional duties as assigned by the manager.
Requirements
Bachelor’s degree in a related field
Strong writing and editing skills
Ability to understand and translate technical subject-matter content
Expertise in audience and user analysis
Documentation planning, structuring, and organization
Familiarity with documentation tools and formats (e.g., Word, PowerPoint)
Strong research and information-gathering capabilities
Understanding of Software Development Lifecycle (SDLC)
Experience working in Agile environments
Strong collaboration and communication abilities
Empathy and a user-centric approach to documentation
Adaptability and quick learning capabilities
Excellent critical thinking and problem-solving skills
Strong organization and time-management skills
Excellent attention to detail
Openness to feedback and iterative revision.
Tech Stack
SDLC
Benefits
Medical
Dental
Vision
401k with match
Flexible Spending Account
Paid Time Off (PTO)—including vacation and holiday pay
Apply Now
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