Support scheduling and coordination of service partners and internal resources for field service activities related to the company's manufacturing and engineering services
Communicate job details, timelines, and required documentation to service partners and internal stakeholders
Monitor job status and update systems to reflect progress, completion
Prepare and process service orders and purchase orders under the guidance of the Service Delivery Manager
Maintain accurate records of service events, parts usage, and service partner communications
Assist with invoice reconciliation and documentation to support accurate billing
Track parts availability and coordinate with Supply Chain to ensure timely delivery for service jobs
Support service inventory management by monitoring stock levels and reporting replenishment needs
Enter and maintain service-related data in NetSuite and Shepherd CMMS, ensuring accuracy in time, materials, and job documentation
Act as a liaison between service providers and internal teams, providing routine updates and responding to service-related inquiries

2–5 years of experience in service coordination, operations, logistics, or administrative roles
Associate or Bachelors Degree in Business, Supply Chain, Operations or relative field or relative work experience
Experience working in manufacturing, industrial, technology, or field service environments
Strong organizational skills with the ability to manage multiple priorities simultaneously
Excellent written and verbal communication skills
Proficiency with ERP, CRM, or service management systems, including NetSuite.
High attention to detail, accuracy, and follow-through
Flexibility to support suppliers and service partners across different locations and time zones

Service Coordinator – Manufacturing/Engineering

Key skills