Account Director

Role Overview

• Own a portfolio of existing accounts and take responsibility for their retention and growth.
• Identify upsell and cross-sell opportunities within existing accounts.
• Proactively own renewals in accounts in cooperation with the Customer Success team.
• Succeed in a team-selling environment for maximum account penetration and coverage.
• Consistently forecast monthly and quarterly performance.
• Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise-level negotiations.
• Participate in meetings with key stakeholders, starting from onboarding kick-off to Business Review meetings.
• Discover the strategic needs and direction of the customers, setting goals and objectives with the customer that will enable the teams to drive business impact.
• Analyze stakeholder mapping and set an overall strategy to capture the right frequency in touchpoints.
• Take ownership of renewal success and strategy to achieve key commercial/contractual targets.
• Ensure Customer Success realization is achieved and recognized across key stakeholders, and reach NPS targets ensuring the best customer experience and success recognition.
• Achieve customer advocacy goals with the marketing team through success stories and testimonials.
• Monitor market trends and industry analysis to nurture key stakeholders aligned with Insider One's product and strategic roadmap execution.

Requirements

• 4+ years of experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
• Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we’ve got clients all over the world!
• Proven track record of using sales and persuasive skills.
• To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
• To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around-the-clock support.
• Passion for testing, measuring, and improving outreach and follow-up effectiveness.
• Strong communication skills in both writing and speaking.
• High sense of responsibility and accountability.
• A strategic thinker with excellent project and time management skills.
• Experience negotiating and navigating contracts and legal discussions.
• Thrives in a fast-paced, high-growth, rapidly changing environment.
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
• Strong presentation skills, with a high degree of comfort with both large and small audiences and various levels of management (senior marketing executives, IT management, database administrators, and data scientists).
• Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
• Experience in managing various stakeholder relationships to gain consensus on solutions/engagements required.

Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together.
• Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills.
• Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru.
• Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build.
• Help build the team you want to work with and enjoy rewarding referral bonuses.
• Opportunities to give back to your community through volunteering and purpose-driven social impact projects.
• From global retreats to team-building activities, expect year-round events that turn into lifelong memories.