Data Entry Clerk

Role Overview

• Receiving challenging calls transferred from Tier 1 agents.
• Assisting and troubleshooting customer concerns
• Verifying data and information using a verification process
• Addressing customers questions while displaying exceptional customer service skills
• Documenting both customer concerns and solutions
• Meeting or exceeding all managed metrics
• Keeping your community safe and making a difference

Requirements

• Are an ambitious customer focused individual
• Have the ability to handle stressful customer interactions
• Have one year of Call Center, Sales, or leadership experience
• Have strong computer skills with dual monitor experience preferred
• Display excellent verbal and written communication skills plus problem-solving skills
• Are able to handle/process high call volumes, at times while adhering to scheduled breaks/lunches in accordance business needs
• Are be able to work from home with internet in a quiet area
• Have your computer connected to the internet via an Ethernet cable (not Wi-Fi)

Benefits

• Dental Insurance
• Health Insurance
• Vision Insurance
• 401K
• Paid Holidays
• Paid Time Off
• Paid Emergency Time Off
• And more!