Own the product roadmap for modernizing long-standing products with a primary focus on improving usability and the use of AI by non-technical end users across their journey, from onboarding to day-to-day use.
Lead discovery to identify where complexity exists today, why it exists, and which capabilities can be simplified, redesigned, or removed.
Ensure modernization efforts measurably improve product efficacy, including usability, reliability, performance, security, data sovereignty, and cost-to-serve.
Partner with Product Design to deliver high-clarity experiences for complex workflows.
Support market understanding through user research, win/loss analysis, and competitive analysis.
Requirements
5–10+ years of B2B product management experience
Ability to simplify complex workflows into intuitive experiences, without removing critical power
Experience modernizing long-lived products with careful rollout and migration strategies
Strong discovery, prioritization, and outcome measurement, qual and quant
Excellent communication across technical and non-technical audiences.
Benefits
Competitive compensation and benefits
Flexible work environment
The opportunity to build and shape a premium support function with measurable customer impact.
A collaborative culture with close partnership across Support, Engineering, Product, and Customer Success.
Professional growth within a scaling SaaS organization.