Serve as a primary administrator for Salesforce, supporting Sales Cloud, Service Cloud, and Experience Cloud.
Design, build, and maintain automation using Salesforce Flow, validation rules, and scalable configuration best practices.
Support advanced customization needs where applicable (Apex is a bonus, but not required).
Partner closely with Marketing, Sales, Customer Experience, and leadership to understand business objectives and translate them into scalable operational solutions.
Act as a discovery-driven problem solver: gather requirements, challenge assumptions, and design solutions that drive measurable outcomes (not just ticket fulfillment).
Own and improve GTM systems integrations and workflows across the revenue tech stack (Salesforce, HubSpot, support tools, scheduling tools, enrichment platforms, etc.).
Maintain strong data governance across pipeline, activity, forecasting, lifecycle, and customer reporting to ensure trust in business decision-making.
Build and maintain dashboards and reporting outputs for leadership using Power BI or comparable BI tools.
Identify trends in revenue data and proactively generate insights (pipeline health, stage conversion, funnel bottlenecks, adoption drop-off, churn risk indicators).
Improve frontline productivity by designing systems that reduce manual CRM burden and increase automation of data capture wherever possible.
Build processes and workflows with a strong bias toward scalability, consistency, and long-term maintainability.
Aggressively reduce or prevent tech debt by avoiding brittle solutions and designing with future growth in mind.
Drive adoption by anticipating friction points and creating workflows that align with how teams actually operate (not how we wish they operated).
Requirements
3+ years of experience in Revenue Operations, Sales Operations, Salesforce Administration, or a similar GTM systems role.
High comfort level with data analysis and operational reporting, including dashboard design and KPI development.
Experience building reports and analytics in Power BI or similar tools (Tableau, Looker, etc.).
Interest in leveraging AI-enabled tools that improve productivity and insight, with a disciplined focus on solutions that create real user and buyer value (not gimmicky automation that creates noise or erodes trust).
Strong user empathy and business savvy.
Comfort with frontline teams who dislike CRM admin work, and the ability to creatively reduce that burden through automation and smart system design.
Strong attention to detail and high standards for data quality.
Ability to operate independently, prioritize effectively, and thrive in a fast-moving environment.
Tech Stack
Cloud
Tableau
Benefits
Competitive compensation and benefits.
Flexible work environment.
The opportunity to build and shape a premium support function with measurable customer impact.
A collaborative culture with close partnership across Support, Engineering, Product, and Customer Success.
Professional growth within a scaling SaaS organization.