Troubleshoot a wide range of IT issues for clients—Windows, Microsoft 365, networking, general infrastructure, SaaS platforms, and more
Provide timely, thoughtful support to client users and teams—remotely and occasionally on-site
Take ownership of user problems, no matter how small, and ensure they get resolved or properly escalated
Communicate clearly and empathetically with clients who aren’t always tech-savvy
Manage third-party vendors—hold them accountable, challenge deflection, and advocate for your client
Stay mindful of the client’s budget and weigh the cost/benefit of time spent on lower-impact issues
Log work and maintain accurate documentation of client environments, issues, and resolutions

Technically strong and comfortable supporting a range of IT systems (Windows, O365, cloud services, networking basics, etc.)
Self-motivated, takes initiative, and manages time independently—you don’t need someone telling you what to do every hour
Honest and grounded—you admit what you don’t know and follow up with real answers
Friendly and approachable—you make users feel comfortable, not intimidated
Persistent—you follow things through until they’re resolved
Empathetic—you understand how frustrating tech problems can be for users and treat their concerns seriously
Respectful of the client’s time and money—you aim to fix things efficiently and appropriately
Someone with integrity—you do the right thing, especially when no one’s watching
Nice to Have (But Not Required)
Light software development or scripting experience
Familiarity with small business environments or MSP-style support
Experience using remote support, ticketing, or RMM tools

IT Consultant – Desktop or Infrastructure Track

Key skills