Manage a portfolio of 10–15 accounts, developing strategic success plans that align client objectives with Stylitics’ solutions.
Serve as the primary point of contact for clients, fostering trusted relationships with executives and stakeholders, while surfacing feedback internally to enhance our products and services.
Monitor account health, anticipate churn risks, and proactively implement retention strategies; own renewal activities and identify and convert expansion opportunities in partnership with Sales and internal teams.
Continuously demonstrate ROI by providing data-driven insights, monthly performance reports, and executing client business reviews to reinforce value, opportunities, and areas of focus.
Consistently achieve strong results on GRR, NRR, and client satisfaction (NPS/CSAT) as key measures of success.
Partner with internal teams (Sales, Product, Engineering, Styling, Analytics, Operations) to deliver on client goals and support company-wide initiatives.
Maintain accurate account documentation and information to benefit current and future team members.
Continuously build the knowledge and competencies that drive client success, while supporting peer CSMs through best practice sharing, mentoring, and in-the-moment coaching; contribute to evolving client success frameworks, processes, and tools to scale best practices across the team.

Bachelor’s Degree from an accredited college or university in Fashion Merchandising, Business Management, Marketing, Communications, or other related fields
3+ years of account or project management experience within the B2B SaaS/E-commerce industry
Experience in creating customer Success Plans and building strategic roadmaps with customer stakeholders to achieve business objectives
Experience with retail, merchandising, e-commerce industries is a strong plus
Experience with tracking and measuring key business metrics (CARR, NRR, GRR)
Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
Strong problem-solving, attention to detail, organizational, and time management skills, along with demonstrated strategic thinking abilities

Vision and dental insurance options that are fully covered by us
Medical plan coverage, with options that start at no cost to you
Competitive salary along with career planning for the future
For this role, stock options in a company that is growing rapidly and successfully
Commuter benefits program
Company matched 401k plan to help plan for your future
Generous paid time off policies
Work events
both virtual and in person
Access to ClassPass
a company paid benefit giving you access to numerous physical and mental well being needs
Working with fun, hardworking, nice people who are committed to making a difference

Client Success Manager

Key skills