Serve as the primary technical point of contact for partners, guiding them through API usage, integrations, and best practices to ensure successful implementation
Collaborate with partners and internal teams to design, implement, and continuously monitor integrations, ensuring they are delivering maximum value and meeting both business and user experience goals
Advocate for the end-user experience within integrations, ensuring flows are intuitive, performant, and aligned with partner and customer needs
Work with the GTM team to evaluate partner technical requirements, develop proof-of-concepts, and provide demos to support the sales process
Ensure smooth partner onboarding, troubleshoot technical issues, monitor performance metrics, and make recommendations to improve adoption, engagement, and ROI
Develop technical guides, API documentation, and sample integrations that prioritize usability and help partners and customers succeed independently
Partner with Product, Engineering, and Sales teams to provide feedback from partners and users, influence product roadmap, and prioritize enhancements to integrations
Track partner and user success metrics, identify friction points, and implement solutions to improve adoption, satisfaction, and overall impact
Stay current with trends in API integrations, developer experience, and partner ecosystems to continually enhance partner enablement and user experience

5+ years in a technical customer-facing role, preferably as a Solutions Engineer, Partner Engineer, or API-focused technical consultant
Strong proficiency with APIs, webhooks, developer tools, and integration best practices; experience with SaaS platforms and B2B integrations is a plus
Proven ability to work closely with partners and internal teams to understand both business and end-user needs, and deliver actionable solutions that maximize adoption and impact
Comfortable in a fast-paced, high-growth environment, with the ability to balance multiple priorities and solve complex problems independently
Excellent interpersonal, presentation, and documentation skills, with the ability to convey technical concepts to both technical and non-technical stakeholders
Team-oriented with a demonstrated ability to work cross-functionally and influence without authority
Bachelor’s degree in Computer Science, Engineering, or a related field; advanced degree or equivalent experience a plus

Partner Solutions Engineer

Key skills