Own the post-sale relationship with clients: onboarding, training, and ongoing support.
Be the primary point of contact for customer questions, issues, and feedback.
Monitor product usage and proactively identify opportunities to drive adoption and engagement.
Collaborate with product and engineering to relay customer insights and advocate for client needs.
Help build and refine customer success processes, playbooks, and documentation as we scale.
Support renewals and identify expansion opportunities within existing accounts.
Contribute to building a customer-centric culture across the company.

1–2 years of experience in customer success, account management, or a client-facing role, ideally in B2B SaaS.
Strong communicator—clear, empathetic, and professional.
Comfortable navigating ambiguity and building processes from scratch.
Problem-solver who takes ownership and follows through.
Organized and able to manage multiple accounts without dropping the ball.
Genuine interest in understanding customer needs and making them successful.

Nice to have:

Customer Success Specialist

Key skills