Key skills
ITSMOracleDynatraceProject ManagementProblem Solving
About this role
Role Overview
- Maintain uptime and performance for the ATM ecosystem
- Monitor and troubleshoot production issues using tools like Dynatrace
- Deploy and validate vendor patches, updates, and configuration changes
- Install and maintain system certificates
- Conducts root cause analysis and correction resulting in prevention
- Monitors systems availability, performance, and capacity against baseline metrics
- Develops in depth knowledge of supported systems and applications
- Leads application governance, such as required attestations.
- Responding to audit/regulatory inquiries and complying with technology standards.
Requirements
- 3+ years of relevant / direct industry experience
- IT Environment
- IT Incident Management
- IT Service Management (ITSM)
- IT Standards, Procedures & Policies
- Application Maintenance
- Application Development
- ATM Network
- ATM Services
- Business Management
- Customer Solutions
- Design
- Group Problem Solving
- Oracle Database
- Process Improvements
- Project Management
- Release Management
- Software Solutions
- User Experience (UX) Design
- Bachelor's degree
Tech Stack
- ITSM
- Oracle
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives.
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.