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Senior System Reliability and Support Specialist at PNC | JobVerse
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Senior System Reliability and Support Specialist
PNC
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Senior System Reliability and Support Specialist
United States
Full Time
2 hours ago
H1B Sponsor
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Key skills
ITSM
Oracle
Dynatrace
Project Management
Problem Solving
About this role
Role Overview
Maintain uptime and performance for the ATM ecosystem
Monitor and troubleshoot production issues using tools like Dynatrace
Deploy and validate vendor patches, updates, and configuration changes
Install and maintain system certificates
Conducts root cause analysis and correction resulting in prevention
Monitors systems availability, performance, and capacity against baseline metrics
Develops in depth knowledge of supported systems and applications
Leads application governance, such as required attestations.
Responding to audit/regulatory inquiries and complying with technology standards.
Requirements
3+ years of relevant / direct industry experience
IT Environment
IT Incident Management
IT Service Management (ITSM)
IT Standards, Procedures & Policies
Application Maintenance
Application Development
ATM Network
ATM Services
Business Management
Customer Solutions
Design
Group Problem Solving
Oracle Database
Process Improvements
Project Management
Release Management
Software Solutions
User Experience (UX) Design
Bachelor's degree
Tech Stack
ITSM
Oracle
Benefits
medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives.
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service.
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