Support the development and execution of social and community engagement strategies
Act as the primary point of contact for community members, responding to inquiries, feedback, and concerns in a timely, thoughtful, and brand-appropriate manner
Ideate, curate, and schedule engaging social content across a variety of social & digital platforms
Write, adapt, and translate social and community copy in English and French, ensuring accuracy, tone, and cultural relevance
Monitor social platforms to surface cultural trends, audience insights, risks, and opportunities, including those relevant to French-Canadian audiences
Track and report on social metrics, supporting strategists in translating performance into clear insights and actionable recommendations for internal teams and clients
Support the strategy team with insights that inform content planning, trend reports, and crisis or reputation management
Collaborate closely with cross-functional teams (PR, Influencer, and Client Services) to deliver integrated campaigns
Stay ahead of platform updates, best practices, and emerging community behaviors to continuously evolve our approach

Bachelor’s degree in Marketing, Communications, Public Relations, or a related field
2+ years of formal experience in community management, social media, or a related role (agency experience preferred)
Demonstrated experience managing communities fluently in both English and French
Strong knowledge of French-Canadian culture, media, and online communities
Exceptional written and verbal communication skills in English and French, with strong attention to tone, nuance, and detail
Deep understanding of social platforms
Strong organizational skills with the ability to manage multiple brands, priorities, and timelines
Comfortable working independently while thriving in a fast-paced, collaborative agency environment
Creative, culturally curious, and solutions-oriented mindset
Familiarity with digital marketing, content creation, and influencer relations is an asset

Bilingual Social & Community Manager

Key skills