As AVP
Implementations, you’ll be the strategic partner and trusted advisor to our key healthcare clients.
You’ll own the success of your clients
ensuring a client start that delights, sets us up for growth, and deliver measurable impact.
You’ll bridge the worlds of healthcare operations and customer success, helping clients realize value through adoption, innovation, and collaboration.
Responsible for the successful implementation and adoption of IKS clinical products and solutions with customers, physicians, and clinical staff.
Will be a key contributor to the detailed implementation plans, progress tracker, and technology system/solution for managing the end–to-end implementation.
Enable critical change management across clients.
Establish successful relationships with each IKS customer assigned, which will significantly improve our opportunity for a successful implementation.
Ensure high levels of customer satisfaction and mutual success of the relationship.

Must be located in Dallas/Fort Worth Area
Clinical background (NP/PA, RN, MA)
4 plus–5 years of relevant experience who have project management skills and a technical mindset
Familiar with EHR workflow, clinical documentation, and medical coding
Customer Management skills, especially in dealing with Physicians, Clinical Champions, CMO, CMIO, and Practice Leaders
Structured, methodical, and detail-oriented
Self-driven and proactive with the ability to multitask and prioritize issues in a complex environment
Project management, planning and organizational skills
Excellent verbal and written communication skills
Ability to travel as needed

Associate Vice President, Customer Service Support Implementation Leader

Key skills