About this role

Responsible for the successful implementation and adoption of IKS clinical products and solutions with customers, physicians, and clinical staff
Own the success of the clients, ensuring a client start that delights and sets up for growth
Drive implementations of Clinical support solutions across the enterprise for both new and existing customers
Lead all core change management, tech, and compliance enablement activities to operationalize IKS clinical solutions
Ensure tight coordination and communication between IKS and client stakeholders and delivery team

4+ years of experience working in US healthcare
Proven experience leading projects and understanding budgeting
Revenue Cycle Management and coding experience is necessary
A past background as an MA, RN, or clinical leader with the ability to easily relate to and communicate with clinical staff
Clinical background (NP/PA, RN, MA)
Familiar with EHR workflow, clinical documentation, and medical coding
Customer Management skills, especially in dealing with Physicians, Clinical Champions, CMO, CMIO, and Practice Leaders
Structured, methodical, and detail-oriented
Self-driven and proactive with the ability to multitask and prioritize issues in a complex environment
Project management, planning and organizational skills
Excellent verbal and written communication skills
Ability to travel as needed

AVP, Customer Service Support Implementation Leader

Key skills