Successfully complete all assigned claims training programs in a classroom setting
Engage actively in learning sessions, demonstrating a clear understanding of the material covered
Investigate automobile claims thoroughly to gather relevant information
Evaluate claims to determine their validity and potential payout based on policy terms and conditions
Resolve automobile claims efficiently and in a timely manner, ensuring customer satisfaction
Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations
Stay updated on changes in regulations and company policies
Document all investigations, evaluations, recommendations, and action plans accurately
Maintain detailed and organized records in the claims management system
Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation
Communicate effectively with claimants, policyholders, and other stakeholders through written and verbal means
Regular and predictable punctuality and attendance
Perform other duties as necessary to support the claims department and organizational goals.

A 4 year college degree or at least 1 year industry experience
Must have strong communication skills
Must have strong written communication skills
Must be able to multi-task
Must be able to pass a background check
Must have a disciplined approach to all job-related activities
Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills
Ability to work in a fast paced environment while managing multiple priorities simultaneously
Ability to achieve targeted performance goals
Ability to develop excellent working relationships with staff, clients, Partners and outside agencies
Ability to communicate with others in an effective and friendly manner, one that is conducive to being a conscientious team member, fostering a spirit of good will, indicative of a professional environment and atmosphere
Ability to be a team player and work cohesively with other Company Partners and Companies staff to achieve company goals
Able to represent the company in a professional manner and contribute to the corporate image
Able to consistently provide excellent client service.

Claims Adjuster

Key skills