Senior Claims Adjuster

Role Overview

• Investigate, evaluate, and resolve automobile claims in a timely and efficient manner
• Document investigations, evaluations, recommendations, and plans of action
• Ensure ongoing adjudication of claims within company standards, industry best practices and all state and federal regulations
• Produce grammatically correct and clearly written correspondence including letters, memos, reports and claim file documentation
• Exhibit exceptional customer service
• Maintain positive customer relationships, and exhibit a courteous and professional demeanor
• Maintain a reliable system of keeping files current and be caught up on claim tasks and diaries
• Be able to handle any and all types of automobile insurance claims regardless of the level of complexity, severity of injuries, or number of features
• Evaluate and settle a wide level of injury claims including soft tissue injuries, serious injuries involving hospitalization, fatalities, etc
• Effectively manage litigated files throughout the entire litigation process
• Exhibit a high degree of decision making and require minimal supervision with regards to liability decisions and injury evaluations
• Act as a mentor for adjusters with less experience and assist in the training and development of claims staff
• Maintain a high level of productivity
• Respond to timely to customers’ inquiries and to requests by management
• Minimize customer complaint calls
• Regular and predictable punctuality and attendance
• Comply with state and federal laws, Department of Insurance criteria, insurance carrier criteria and follow Aspire General Insurance Company/partner’s policies, procedure and work rules
• Other duties as necessary.

Requirements

• Three plus years’ experience in Property and Casualty insurance industry
• Must have a clear understanding of insurance industry practices, standards and terminology
• Experience handling both auto property damage and injury claims
• Must be able to pass a background check
• Must have a disciplined approach to all job-related activities
• Must have a solid foundation of personal organization, sound decision making and analytical skills, strong interpersonal and customer service skills
• Ability to work in a fast paced environment while managing multiple priorities simultaneously
• Ability to achieve targeted performance goals.

Benefits

• Medical
• Dental
• Vision
• PTO
• 401k
• Company Observed Holidays