Communicate with users via chats and emails about our websites and services
Escalate complex requests to other departments
We have a 30-minute break and Slack Huddle for team interaction to stay sharp
Develop professional skills through trainings and lectures for further career advancement.
Requirements
English (B2+) and Chinese (HSK 4): please note this is listed first — it is very important to us!
Experience working with customers: by email, chat and/or in person
Proactiveness and organizational skills: we encourage raising issues and proposing solutions. Ability to take ownership of outcomes and errors and manage your working time during shifts
Desire to learn and grow in IT: most team leads started from junior positions.
Benefits
Opportunity to implement your ideas and suggestions from day one
Care for physical and mental health: paid sick leave and 18 days of paid vacation per year
Salary review possible immediately after probation and every six months.