About this role
Role Overview
- Communicate with users via chats and emails about our websites and services
- Escalate complex requests to other departments
- We have a 30-minute break and Slack Huddle for team interaction to stay sharp
- Develop professional skills through trainings and lectures for further career advancement.
Requirements
- English (B2+) and Chinese (HSK 4): please note this is listed first — it is very important to us!
- Experience working with customers: by email, chat and/or in person
- Proactiveness and organizational skills: we encourage raising issues and proposing solutions. Ability to take ownership of outcomes and errors and manage your working time during shifts
- Desire to learn and grow in IT: most team leads started from junior positions.
Benefits
- Opportunity to implement your ideas and suggestions from day one
- Care for physical and mental health: paid sick leave and 18 days of paid vacation per year
- Salary review possible immediately after probation and every six months.