Key skills
CRM
About this role
Role Overview
- Live chats with clients and tutors: resolving inquiries online during shifts
- Ticket handling: reviewing requests and finding solutions
- Proactive calls: contacting clients to resolve issues
- Matching: selecting relevant tutors on the platform based on client needs
Requirements
- Experience in support/customer service (Western markets) or a willingness to switch to IT (experience communicating with native speakers)
- Willingness to communicate in English both in chats and by phone (advanced level)
- Multitasking, quick adaptability, and attention to detail
- Nice to have: experience with CRM, helpdesk/desk systems, and Omnichannel platforms
Benefits
- Health insurance and access to a corporate doctor
- Flexible schedule