Serves as a primary subject matter expert and support contact for clients and business partners
Review merchant onboarding system setup and validation activations
Troubleshoots client issues related to payment gateways and web integrations
Collaborates with internal clients and multiple vendors to install, upgrade, or enhance functions and features
Advises Sales Officers on products that will be a suitable fit based on the merchant’s needs
Responds to internal client requests for merchant accounts, and helps new account applications when Merchant Services sales representatives are unavailable
Assists Management with Special project and escalations as required
Requirements
Education: Bachelors in a related field
Experience: 2 to 5 years in Banking and Merchant Services experience required
Knowledge, Skills, and Abilities: Excellent Interpersonal skills, proficient MS Office Skills, ability to read, write, speak and understand English