Key skills
Sales
About this role
Role Overview
- Serves as a primary subject matter expert and support contact for clients and business partners
- Review merchant onboarding system setup and validation activations
- Troubleshoots client issues related to payment gateways and web integrations
- Collaborates with internal clients and multiple vendors to install, upgrade, or enhance functions and features
- Advises Sales Officers on products that will be a suitable fit based on the merchant’s needs
- Responds to internal client requests for merchant accounts, and helps new account applications when Merchant Services sales representatives are unavailable
- Assists Management with Special project and escalations as required
Requirements
- Education: Bachelors in a related field
- Experience: 2 to 5 years in Banking and Merchant Services experience required
- Knowledge, Skills, and Abilities: Excellent Interpersonal skills, proficient MS Office Skills, ability to read, write, speak and understand English
Benefits
- Required annual compliance training
- Continuing education in Payment Solution classes