Key skills
SalesforceCRMAgilePresentation SkillsAccount Management
About this role
Role Overview
- Serve as a subject matter expert and project manager, assisting with project timelines and ensuring on‑time delivery
- Build relationships with users, stakeholders, and partners while demonstrating Salesforce platform expertise
- Analyze business processes and promote process‑driven solutions to enhance accuracy and efficiency
- Prepare and maintain detailed records, documentation, and reports for presentations and summaries
- Create functional business requirement documents and user stories
- Develop and maintain strong understanding of data security
- Communicate benefits of new ideas to stakeholders
Requirements
- Bachelor’s Degree in Business Administration or related field, or equivalent experience (preferred)
- 2–4 years of advanced experience working in the Salesforce CRM platform (required)
- Working knowledge of Agile/SAFe Lean enterprise concepts
- Strong understanding of Dealer Services operations
- Advanced Salesforce knowledge including objects, fields, flows, Lightning, Clouds, and Communities
- Knowledge of account management systems such as Provenir, CPW, AutoSuite, AutoIMS, and DealerSource
- Ability to manage tasks with minimal supervision
- Advanced analytical and presentation skills
Benefits
- Generous benefits package available on day one to include: 401K matching
- bonding leave for new parents (12 weeks, 100% paid)
- tuition assistance
- training
- GM employee auto discount
- community service pay
- nine company holidays