Administer and maintain legal software systems including DocuSign, Salesforce, SSO, LinkSquares, GEMS, Streamline, and SimpleLegal
Provide technical support and troubleshooting for legal team software tools, resolving issues and escalating complex problems when necessary
Monitor system performance, implement updates, and ensure data integrity across assigned legal technology platforms
Design and maintain user documentation, training materials, and standard operating procedures for legal software tools
Collaborate with IT and vendor support teams to implement system upgrades, patches, and new feature rollouts
Train legal team members on software functionality, best practices, and process improvements
Develop and maintain dashboards and reports to support legal operations and system usage analytics
Support acquisition integration efforts by configuring legal systems for new entities and ensuring seamless data migration and contract repository consolidation
Manage user onboarding and offboarding processes, including license allocation and access provisioning
Support system integrations and API connections between legal platforms and other enterprise systems

Bachelor's Degree in information systems, business administration, or related field
Minimum 5 years of experience in system administration, technical support, or legal operations
Minimum 2 years experience with legal software administration
Strong proficiency in user access management, system configuration, and troubleshooting
Experience with Salesforce administration or working within Salesforce environments preferred
Intermediate+ Microsoft Excel experience with advanced functions and data analysis capabilities
PowerBI or similar business intelligence tool experience preferred
Project management experience with system implementations, upgrades, or legal technology rollouts
Experience with cloud-based SaaS platforms and enterprise system administration
Excellent written and verbal communication skills with ability to translate technical concepts for business users
Self-starter who can independently manage system administration responsibilities with minimal oversight
Understanding of legal workflows, matter management, and contract lifecycle processes preferred

Senior Analyst, Legal Systems Admin

Key skills