Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
Maintain highest driver relationship and satisfaction of new and tenured drivers by:
Actively onboarding new drivers following the 12 week onboarding process
Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
Auditing driver manifests for pay accuracy and workload balance
Advocate for driver in relation to executable plans
Effectively communicate policy changes, schedule changes, etc. to the fleet.
Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position.
Coach where performance improvement is needed.
Participate in pre-trip inspections with drivers on a regular basis.
Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned.

Bachelor's degree preferred or substituted with 4 years of similar experience
2 years of dispatching CDL Class A truck drivers
Computer applications experience and proficiency in Microsoft Office
TMS experience desired. TMW preferred
Working knowledge of DOT, OSHA and related safety regulations
Excellent customer service, problem solving, and decision making skills
Ability to develop a working knowledge of all terminal operation aspects
Travel may be required as dictated by the customer/business
Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone.
Must occasionally lift and/or move up to 10 pounds

Dispatch Manager

Key skills