Operations & Innovation Program Associate

Role Overview

• Support employee setup/maintenance tasks in Microsoft Dynamics 365 Business Central (access coordination, resource/employee records, basic data upkeep as assigned).
• Administer timecard/time sheet processes: Monitor submission status, follow up on missing/late timecards, and support employees with basic questions.
• Ensure time is coded to the correct projects/engagements and escalates issues quickly.
• Produce simple reporting/exports as needed for leadership and finance.
• Maintain clear documentation and step-by-step guides for common timecard workflows.
• Assist with routine accounting operations such as document organization, basic data entry, invoice backup collection, and routing for approval.
• Maintain clean records and respond quickly to finance/admin requests.
• Support simple marketing operations such as maintaining lists, coordinating recurring activities, keeping trackers current, and supporting basic content logistics (compiling inputs, formatting, scheduling support).
• Maintain and continuously improve the idea intake + scoring workflow.
• Schedule, run, and document Innovation meetings; maintain agendas, decisions, and action tracking.
• Keep the "menu" stocked: a prioritized pipeline of ideas/POCs that are ready for review.
• Revitalize and maintain the bounty board so it stays active, current, and visible.
• Administer awards workflows end-to-end: Trigger automated award emails to HR for approval. After approval, trigger automated award emails to Payroll for payout processing.
• Track award status, maintain audit trail, and follow up to completion.
• Help design and implement a single app + automated workflows to manage the full lifecycle (intake → scoring → review → bounty/POC → awards).
• Prepare and deliver a monthly Innovation update to a broad audience (leadership + staff).

Requirements

• 2+ years in an operations/admin/program support role (or equivalent experience).
• Comfort with timecard administration and recurring operational workflows.
• Proficiency in Microsoft 365 (Teams, Outlook, Excel, SharePoint).
• Able to create and deliver presentations (PowerPoint) and speak confidently to groups.
• Operations execution: strong follow-through, detail orientation, reliable cadence management.
• Communication & facilitation: clear written updates, crisp meeting notes, strong stakeholder follow-up.
• Presentation presence: charismatic, captivating, confident presenter who can hold attention and make updates feel exciting.
• Process improvement mindset: naturally looks for ways to simplify, automate, and standardize.
• Experience with Microsoft Dynamics 365 Business Central (especially time sheets/resources/projects).
• Experience with Power Automate / Power Apps / Microsoft Lists (or similar workflow automation).
• Basic familiarity with marketing admin tooling (Mailchimp/HubSpot/Canva/social schedulers).
• Experience running internal programs (innovation, continuous improvement, awards/recognition, etc.)

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option)
• Flex spending accounts (FSA)
• Dental and vision plans
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26
• 401k with company match and self-directed brokerage account option
• PTO including additional paid time off during the last week of the year
• Company paid life insurance coverage for employees and their eligible dependents
• Short and long-term disability, AD&D coverage
• Professional development opportunities, tuition reimbursement and professional licensing assistance
• Paid parental leave after one year of employment