Answer and return calls from policyholders and agents effectively and professionally.
Addresses customer complaints and determines appropriate solution.
Process daily requests from agents and policyholders with high accuracy.
Complete ongoing training with products and processes within the customer service department.
Daily review and preparation of all incoming documents and policyholder requests received in office.
Assist with daily workflow and distribution of processing by scanning and indexing to Onbase.
Be in constant communication with team concerning incoming documents from policyholders and agents throughout the day.
Assist with return mail and proper follow up.
Assist with the distribution and mailing of outgoing letters generated by the customer service team.
Watch for trends, issues or potential fraud along with assisting with agent practice investigation.
Assist with complaint research, follow-up and resolution.
Complete assigned projects in the planned timeframe.

Experience in a customer service role required
A high level of integrity, confidentiality, flexibility and support of management is always expected.
Excellent analytical skills and attention to detail.
Ability to handle and prioritize multiple tasks and meet deadlines.
Ability to work well under pressure.
Positive and helpful attitude.
Ability to be a team player and be able to work independently.
Proficiency in Word and Excel helpful.

Competitive compensation designed to reflect your expertise and contribution.
Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Discounted Texas Rangers tickets for a proud visit to Globe Life Field.

Customer Service Representative

Key skills