Collaboration with Application Development, Infrastructure, and 3rd party vendors to ensure the delivery of the Infrastructure Programs enables both current and future business needs
Communicate effectively with internal colleagues as well as IT management to set clear expectations from a timeline, functionality, and service delivery perspective.
Routinely assess infrastructure programs and recommend ideas for continuous improvement and/or automation opportunities
Identify and baseline Key Performance Indicators (KPIs) for critical infrastructure programs
Act as a liaison between infrastructure technology partners/vendors and other business areas
Manage complex technical issues and projects with insourced, outsourced, and 3rd party teams.
Deliver Audit/Compliance responses in a thoughtful, strategic, and articulate manner
Ability to manage multiple Infrastructure Programs with a continuous learning mindset
Foster strong working and interpersonal relationships.
Solid foundational knowledge of IT: Systems, Network, Desktop Cloud, Databases, App/Dev, etc.

Bachelor’s degree in Information Technology, Computer Science, and/or related job experience.
Requires at least 10+ years of Information Technology job experience.
Experience working for a highly regulated organization, preferably within healthcare, along with detailed knowledge of HiTrust, SOC2, HIPAA, and NIST security compliance frameworks.

Lead Infrastructure Engagement Manager

Key skills