Manage customer relationships from senior executives to technical end users, ensuring alignment and mission impact
Lead onboarding and implementation, overseeing operational success and ensuring projects deliver against objectives
Drive cross-functional collaboration with internal teams to deliver cutting-edge AI/ML solutions and resolve technical issues
Identify risks and preempt challenges, maintaining long-term customer satisfaction and contract health
Develop scalable frameworks that make customer success repeatable across the organization
Partner with client teams to understand operational and technical pain points, advocating for improvements with internal engineering resources
Engage directly with customer technical teams, providing hands-on support for AI/ML deployment, troubleshooting, and user adoption

Active Top Secret security clearance
Minimum 5 years of professional experience, including customer-facing roles in technical program management, government services, or professional engagement management
Solid understanding of machine learning operations (MLOps) and strong aptitude to master generative AI workflows
Demonstrated success managing multi-stakeholder relationships and complex technical programs
Proven track record of analytics-driven problem solving and structured project execution
Excellent written and verbal communication skills
Collaborative, cross-functional work style with strong initiative and follow-through
Willingness to travel up to 25%

Public Sector Engagement Manager

Key skills