Translate complex analytics into actionable insights to improve workflows, service delivery, and operational efficiency, leveraging AI functionality wherever possible to reduce time-to-insight and increase actionability.
Serve as a strategic partner to Operations leaders, providing analytical guidance on their most critical business priorities. Within the Care Support remit, this includes identifying and assessing levers to improve SLA performance, manage costs, or improve quality.
Partner with business intelligence and operations partners to build and maintain automated dashboards, KPI definitions, metric trees, and recurring performance packages that track volume, capacity/staffing, utilization, conversion, efficiency, and satisfaction.
Analyze operational trends and drivers to surface insights, root causes, and leading indicators—translating findings into clear narratives for leadership across Care Support and Operations more broadly, as well as cross-functional partners.
Support ad hoc analytical requests and special projects by rapidly framing questions, pulling the right data, and delivering concise, decision-ready outputs.

Bachelor’s degree in Business, Economics, Engineering, or a similar analytical field; Master’s degree preferred
Minimum of 3-5 years of experience in operations strategy, analytics, or a related role (e.g., management consulting, tech, finance)
Experience in the healthcare industry, particularly mental healthcare, is a plus
Proven experience in developing and managing analytical models, with a strong command of data and visualization tools (e.g., Looker, SQL, Hex)
Demonstrated ability to partner with leadership to solve complex business challenges using data and structured analysis
Excellent communication and storytelling skills; able to synthesize complex analysis into actionable insights and influence leadership decisions.
A builder’s mindset — comfortable establishing frameworks, processes, and standards in a scaling environment.

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription.
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.

Senior Business Analyst, Operations Analytics – Health Plan Operations

Key skills