Director, Technical Architecture

Role Overview

• Act as the primary operational lead supporting the entire Digital Architecture team—manage the architecture team’s daily operations, coordinate priorities, and ensure continuity of leadership and delivery.
• Oversee task assignment, sprint/workload coordination, resource allocation, and escalations to keep architecture workstreams on schedule and aligned with strategic objectives.
• Serve as a principal liaison to business, marketing, communications, and IT stakeholders to align architecture outcomes with mission priorities and drive consensus on tradeoffs and delivery plans.
• Lead, mentor/coach and grow a high-performing team of architects and technical experts; provide recruitment, performance management, and career development.
• Provide technical direction and oversight for infrastructure, application, integration, and contact‑center/voice architectures across cloud, hybrid, and on‑prem environments.
• Champion simplification and standardization to reduce redundancy, accelerate delivery, and improve maintainability.
• Ensure solutions are secure, resilient, and scalable; embed privacy, security, and regulatory compliance into architectural decisions.
• Establish and enforce documentation standards, architecture review practices, quality assurance, and governance.
• Oversee KPIs and KRIs to measure architectural effectiveness, operational health, member experience outcomes, and compliance.
• Manage departmental budgets, forecasts, and cost‑benefit analyses; ensure cost‑effective delivery of architecture services.
• Drive modernization initiatives including cloud adoption, microservices, containerization, platform engineering, and real‑time engagement platforms.
• Oversee vendor and partner relationships, including contract negotiation, service delivery oversight, and staff augmentation.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
• Stay current with emerging technologies and industry trends to keep architectures agile and future‑ready.

Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field; OR 4 additional years of related experience in lieu of a degree.
• 8 years of experience in a broad range of technology functions, including 3 years’ experience as a practicing Architect supporting successful completion of multiple architecture lifecycles.
• 3 years of direct team lead or people management experience.
• Comprehensive understanding of architectural frameworks, methodologies, and technologies.
• Proven experience managing all phases of the technology lifecycle— from conception through deployment, including a strong understanding of architectural principles, design patterns, best practices and post-implementation support, ensuring successful project outcomes.
• Strong technical knowledge across infrastructure services, cloud platforms, application development, and integration.
• Demonstrated experience in cost-benefit analysis, budgeting, and financial planning for technology functions.
• Experience managing technology vendor contracts and distributed teams.
• Strong communication and storytelling skills, with the ability to present complex technical decisions to executive and non-technical audiences.
• Familiarity with industry frameworks such as TOGAF, ITIL, COBIT, or SAFe.
• Strong understanding of regulatory and compliance requirements relevant to enterprise IT environments.

Tech Stack

• Cloud
• Microservices

Benefits

• comprehensive medical, dental and vision plans
• 401(k)
• pension
• life insurance
• parental benefits
• adoption assistance
• paid time off program with paid holidays plus 16 paid volunteer hours
• various wellness programs
• career path planning and continuing education