Automotive Warranty Administrator
United States
Full Time
1 hour ago
$21 USD
No H1B
Key skills
Communication
About this role
Role Overview
- Answer incoming phone calls on assigned programs
- Accurately enter claim information in electronic databases
- Effectively communicate and understand program coverages
- Adjudicate claims based on coverage limits
- Make outbound calls to ensure consumer needs are met
- Work directly with shops to help consumers receive their warranty benefits
Requirements
- ASE or manufacturer certifications (Preferred)
- Excellent customer service skills
- Proficient computer skills
- Attention to detail
- Ability to work independently and as part of a team
- Strong written and verbal communication
- Bilingual (English/Spanish or English/French) (Preferred)
- Understanding of automotive repairs, shop procedures, diagnostic information, and tires
- Background in the automotive industry: this could be previous employment as a technician, service advisor, parts person, or automotive warranty administrator.
Benefits
- Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.