About this role

Serve as the primary point of contact for patients entering the healthcare system.
Coordinate the end-to-end registration process, including gathering demographic information and obtaining necessary consent forms.
Manage high-volume appointment scheduling across multiple clinical departments, ensuring adherence to provider-specific protocols.
Perform real-time insurance eligibility checks, obtain prior authorizations, and communicate estimated out-of-pocket costs to patients.
Assist patients in understanding their financial responsibilities and facilitate Point-of-Service (POS) collections.
Maintain the accuracy of the Electronic Health Record (EHR) by identifying and merging duplicate records and updating insurance coverage.
Act as a navigator, providing directions, prep instructions for procedures, and resolving scheduling conflicts with empathy.

College Diploma
Minimum of 1–2 years of experience in a healthcare setting (hospital, physician's office, or outpatient clinic)
Proficiency in US Healthcare Process
Exceptional verbal and written communication skills with the ability to remain calm under pressure in a fast-paced environment.
Epic Experience: Highly preferred. Proven proficiency in Epic Prelude (Registration) and Epic Cadence (Scheduling) modules.

English Call Center Agent – Patient Access and Scheduling Specialist

Key skills