Own end-to-end delivery of large, multi-stream ServiceNow programs (e.g., platform implementations, transformations, expansions, or managed initiatives)
Perform day-to-day project management of key workstreams while interfacing with other project managers and the overarching program governance
Serve as the primary program-level point of contact for client stakeholders, including senior leadership and steering committee members
Translate business objectives into executable delivery plans, milestones, and success metrics
Coordinate across architects, developers, consultants, and client teams to manage scope, dependencies, and timelines
Proactively identify risks, constraints, and trade-offs; drive mitigation and decision-making early
Lead executive-level status reviews, roadmap discussions, and delivery readouts
Ensure alignment between technical design decisions and client business outcomes
Drive delivery rigor while remaining adaptable to client needs and changing priorities
Mentor project managers and delivery team members on program management best practices
Continuously improve delivery processes, tooling, and client experience

10+ years of experience in project management and 5+ years of experience in program management, with significant client-facing experience
4+ years working with ServiceNow in delivery, technical, or program leadership roles
Strong understanding of ServiceNow architecture, modules, and implementation lifecycles
Proven experience managing complex, multi-workstream programs with distributed teams
Excellent stakeholder management skills, including experience presenting to executives
Ability to influence without authority and drive alignment across teams and clients
Strong written communication skills — clear, concise, and client-ready
Comfort operating in fast-paced, ambiguous environments

Senior Technical Program Manager

Key skills