Build, manage, and grow long-term relationships with clients, serving as the primary point of contact to ensure satisfaction, alignment, and successful outcomes
Develop and oversee detailed program plans, timelines, and milestones to ensure timely delivery of content supply chain solutions, while proactively identifying and mitigating risks
Spearhead digital transformation initiatives and develop strategic business plans that drive revenue growth, cost reductions, and increase profitability
Partner with internal teams (e.g., Strategy, Sales, Workfront, AEM) and external stakeholders to align on goals, scope, and milestones, resolve roadblocks, and ensure successful delivery of content supply chain solutions tailored to client needs
Develop, manage, and report on project budgets, ensuring cost-effective delivery, while maintaining quality and client expectations
Allocate and schedule internal resources, balance workloads to prevent bottlenecks, and adjust plans to ensure optimal productivity and project success
Track program progress, measure key performance indicators (KPIs), and provide regular updates to leadership and clients on milestones, challenges, and successes
Identify opportunities to improve delivery processes, enhance client experiences, and scale program efficiency

5+ years of program management experience leading complex implementations of multiple SaaS platforms
Proven track record of managing large-scale, complex digital transformation initiatives with measurable outcomes using methodologies like Agile, Scrum, or PMI
Exceptional client-facing skills with a demonstrated ability to build trust and grow strategic partnerships and the ability to influence stakeholders at all levels
Demonstrated experience creating and managing project budgets, forecasting costs, and optimizing resource allocation
Primary experience in managing projects related to two or more workstreams (Workfront, AEM, SaaS integration, process optimization, etc.)
Outstanding verbal and written communication skills, with experience delivering presentations, status reports, and training sessions
Strong strategic thinking and problem-solving skills

Program Manager – Adobe CSC Implementation

Key skills