Identify the knowledge and skills required for successful outcomes of all CX roles
Work with the CX and Enablement Delivery teams to establish role-based curriculums and programs that drive knowledge and skill development
Align and execute programs that build foundational role-based capability
Facilitate the delivery of the tools and programs that support the knowledge, skill development, and leader coaching
Enable CX teams on new product functionality, best practices, and usage of Eptura solutions to drive desired goals and outcomes
Build relationships with key business stakeholders to aid in identifying ongoing needs
Establish ongoing cross functional collaboration with the broader CX, enablement, Marketing, Operations, Product, Product Enablement, and Sales teams to drive internal alignment on the CX-enablement strategy and prioritization
Drive consistency and efficiency of the delivery of programs and tools across all CX teams
Analyze data insights, participation trends, and feedback to inform program development and closely monitor/track results of programs to ensure continuous improvement of enablement resources and programs

6+ years of customer-facing experience, including 3+ years of experience in a CX role
Domain knowledge of CX methodologies, processes, and training best practices
Demonstrated ability to establish and manage project priorities and timelines to achieve results
Experience building effective, scalable programs that support multi-product product portfolio
Experience working in a high growth, fast-paced technology environment
Strong facilitation and presentation skills
Curiosity & desire to learn new skills and step into unknown challenges
Excellent verbal and written communication skills

Revenue Enablement Manager

Key skills