Lead Strategic Account Planning: develop and execute comprehensive account strategies to align content supply chain solutions with client needs and organizational objectives.
Lead Digital Transformation: spearhead digital transformation initiatives by leveraging cutting-edge technologies and process improvements to optimize the content supply chain.
Develop Roadmaps: work with the delivery team and client to create and maintain detailed program roadmaps, outlining account objectives, milestones, timelines, and resource requirements.
Strategy & Impact: create, define, and implement program strategies to achieve measurable impact, including cost savings, improved delivery timelines, and enhanced content quality.
Team Leadership & Collaboration: provide delivery oversight and escalation pathways for the program teams and client; provide senior leadership to the account team.
Risk Management: identify potential risks to program delivery and implement mitigation strategies.
Client Engagement: expand relationships and points of contact within the client.

8+ years of program management experience leading complex implementations of multiple SaaS platforms. Experience in Adobe content supply chain solutions and GenAI preferred.
Proven track record of leading large-scale, complex digital transformation initiatives with measurable outcomes.
Exceptional client-facing skills with a demonstrated ability to build trust and grow strategic partnerships and the ability to influence stakeholders at all levels.
Primary experience in managing projects related to two or more workstreams (Workfront, AEM, SaaS integration, process optimization, etc.).
Experience in strategic account planning and managing high-value client relationships, and the ability to influence stakeholders at all levels.
Strong strategic thinking and problem-solving skills.
Expertise in roadmap development and program execution.

Program Director

Key skills