Director, HR Operations

Role Overview

• Partner closely with the HR Leadership Team to shape regional and global people initiatives, using data, insights, and strong business acumen to guide executive decision-making
• Influence the HR strategy by delivering thoughtful recommendations rooted in analytics, trends, and operational performance
• Oversee and elevate the HR Operations function across the Americas through a tiered-service model that promotes efficiency, consistency, and exceptional employee support
• Manage, mentor, and develop a team of HR professionals to ensure timely, high-quality responses to employee and manager inquiries
• Champion the standardization and optimization of HR processes, systems, and procedures across all supported countries
• Lead initiatives that enhance service delivery, streamline workflows, and support the HR Operations roadmap
• Develop, maintain, and enhance policies and procedures that ensure alignment with all legal, regulatory, and audit requirements across the Americas region
• Provide expert guidance on workforce management, labor relations, and compliance matters across the U.S., Canada, Mexico, and South America
• Lead the HR Operations function across the Americas region, enhancing efficiency through a tiered service model and ensuring consistent service delivery
• Identify opportunities to improve HR operational effectiveness through innovation and process transformation
• Serve as a key leader in acquisition integration activities, ensuring a smooth and compliant transition experience for employees and managers.

Requirements

• Bachelor’s degree in business administration, human resources, or related field preferred
• 15+ years of progressive HR experience, including senior-level leadership roles such as Senior HR Manager or HR Business Partner
• Proven experience leading a global HR shared services function and managing a high-performing global HR team
• Fluency in Spanish and English, with exceptional communication skills across both languages
• Strong knowledge of ServiceNow; experience with Workday strongly preferred
• Deep expertise in HR operations, workforce management, labor relations, and compliance across the Americas region
• Experience leading acquisition integrations is strongly preferred
• Demonstrated strengths in project management, process improvement, and navigating complex organizational dynamics
• Skilled facilitator and presenter, comfortable leading meetings, workshops, and training sessions
• Highly organized with the ability to manage multiple priorities, think strategically, and see the broader business context
• Outstanding interpersonal and influencing skills, with the ability to engage stakeholders at all levels
• Adaptable, resilient, and comfortable operating in a fast-changing environment with ambiguity.

Tech Stack

• ServiceNow

Benefits

• Short-term incentives
• Multiple health insurance options
• Accident and life insurance
• Access to best-in-class development platforms
• Family First Program
• Flexible Time off
• Medical, Dental and Life Insurance
• Tuition Assistance Program
• Parental Leave