Associate Director, Program Operations – Client Delivery

Role Overview

• Be the operational leader responsible for the execution of BPI’s largest and most complex client engagements.
• Drive effective, modern and strategic public affairs and corporate reputation marketing campaigns.
• Ensure the seamless delivery of multi-million dollar national and international campaigns.
• Manage the entire operational lifecycle of projects, ensuring efficiency, financial discipline, and high-quality deliverables.
• Coordinate closely with internal creative and media teams.
• Design, implement and streamline workflows between BPI and client-side creative and marketing teams.
• Oversee all stages of production to ensure consistency and quality standards are met.
• Develop and manage project budgets, meticulously track invoicing and overall finances.
• Rigorously manage and enforce project timelines, milestones, and deliverables.
• Foster strong client-side relationships and serve as the senior program operations lead across a portfolio of complex campaigns.

Requirements

• 7+ years of experience in program management, operations, or integrated production leadership within an agency or consultancy, with a strong focus on client delivery and financial discipline.
• Proven experience managing highly-complex, fast-paced, and large public affairs, corporate reputation, or integrated marketing campaigns for Fortune 100 companies or similarly high-profile clients.
• Expertise in managing project budgets, tracking invoicing, and overseeing the financial health of numerous concurrent projects.
• Demonstrated ability to create efficient operational and creative workflows that accelerate the development and deployment of assets for large-scale media campaigns.
• Experience in leading and mentoring junior staff, driving team alignment and adoption of/adherence to process.
• Ability to serve as a senior voice to the client on all operational and project management matters, demonstrating confidence, assertiveness, and diplomacy.
• It’s a plus if you also have:
• Knowledge of creative production workflows and media strategy.
• Familiarity with AI tools (e.g., Gemini) and project management software (Monday.com).

Benefits

• 100% company-paid medical, dental, and vision insurance
• 401(k) program with employer match up to 4%
• Generous time off for vacation
• $50 monthly phone reimbursement
• Unlimited sick time
• 16 weeks of paid leave for new parents