About this role
Role Overview
- Answer 80+ inbound calls per day from patients, doctor's office and/or private insurance carriers.
- 85% of calls will be assisting Spanish speaking customers.
- Initiate payment plans for patients for outstanding balances.
- Routinely utilize multiple resources to resolve patient inquiries while on the phone
- Maintain performance goals
- Ability to become proficient with processes after completing a structured training program.
Requirements
- High School Diploma or equivalent
- One year of work experience
- Bilingual, fluent in Spanish/English
- Call center work experience
- Work experience in medical billing, customer service, insurance claims, and explanation of benefits (EOB)
Benefits
- Medical
- Dental
- Vision
- Life
- STD/LTD
- 401(k)
- Paid Time Off (PTO) or Flexible Time Off (FTO)
- Tuition Reimbursement
- Employee Stock Purchase Plan