Remote Bilingual Spanish Customer Service Representative

Amcord Care Inc. is seeking a Spanish speaking Customer Service Representative to join their team. The role involves helping customers by providing service information and resolving issues.

Responsibilities:

• Handle incoming calls, customer inquiries and complaints
• Provide information about the services, check eligibility for services
• Troubleshoot and resolve issues and concerns
• Document and update customer records (electronically & paperwork) based on interactions
• Develop and maintain a knowledge base of the evolving policies, departments and services
• Perform basic office related tasks
• Communicate with and update correct persons accordingly

Requirements:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Must be fluent in English and Spanish
• Healthcare and/or social service experience a plus