Provides resolution for escalated service tickets at the client site
Works with clients to evaluate and solve technical problems
Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes
Configures and supports internal and/or external customer networks
Develops and maintains all systems, applications, security, and network configurations
Troubleshoots network performance in coordination with NOC team
Recommends upgrades, patches, and new applications and equipment
Maintains a log of completed work using an incident-tracking application
Create and update support documentation in accordance with standards to improve future troubleshooting efforts
Provide support for special projects including new customer onboarding, O365 migrations, and Azure migration

5 years recent computer, server, and network with the ability to troubleshoot technical problems effectively and efficiently
Certifications desired NOT required
The technology they support and troubleshoot are:
Firewalls (Meraki and Netgate)
NAT, VPN, DHCP, DNS
Switches (Meraki and Unifi)
Management, STP
Servers (windows mostly)
AD User creating and basic troubleshooting and establishing group policies
Event Viewer to view and analyze event logs on a Windows system
WiFi (Meraki and Unifi)
Basic configuration, adding to portals and monitoring
Printers
servers and troubleshooting

Systems Engineer

Key skills