About this role
Role Overview
- Responsible for the quality and execution of technical phone assistance and training for Franke equipment.
- Maintain and facilitate Franke internal programs.
- Prepare equipment and spaces for customer and provider display or use.
- Provide excellent customer service directly or indirectly through interactions with service providers and customers.
- Maintain a mindset of continuous improvement in terms of customer satisfaction and the development of resources for field support.
- Provide technical assistance and resources by ensuring that product know-how is transferred and understood.
Requirements
- High School Diploma/GED; 2 or 4 year degree in technical field preferred.
- Minimum of 2+ years of technical support, field service, or related equipment troubleshooting experience.
- Experience supporting technical products in a phone-based, remote, or field service environment preferred.
- Strong mechanical aptitude with working knowledge of electrical systems, hydraulics, and equipment maintenance principles preferred.
- Excellent customer service skills with the ability to handle complex or escalated situations professionally.
- Reliable attendance and flexibility to support on-call or after-hours needs when required.
Benefits
- Flexible work arrangements
- Professional development opportunities