Client Services Manager

Role Overview

• Serve as the main point of contact for client inquiries, concerns, and feedback via phone and email.
• Build and maintain strong, positive, and long-term relationships with clients.
• Anticipate client needs and proactively address potential issues before they escalate.
• Coordinate and schedule meetings, appointments, and conference calls between clients and internal teams.
• Manage and update client records, databases, and all relevant account information using CRM software.
• Prepare and distribute reports, presentations, and other necessary documentation for client review.
• Facilitate the onboarding process for new clients and assist with contract renewals.
• Collaborate closely with internal departments (e.g., Sales, Operations, Technical Support) to ensure client requests and service deliverables are fulfilled accurately and on time.
• Track service progress and provide timely updates to clients regarding the status of their requests.
• Resolve routine client issues efficiently; escalate complex problems to the appropriate team members or management when necessary.
• Assist in implementing processes and procedures designed to enhance overall client satisfaction.

Requirements

• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven experience (1-3 years) in a client-facing role, customer service, or account coordination.
• Exceptional verbal and written communication skills in English.
• Strong organizational abilities with meticulous attention to detail.
• Proven ability to multitask, prioritize , and manage time effectively under deadlines.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and experience with CRM software (e.g., Salesforce, HubSpot) is highly desirable.
• Excellent problem-solving skills and a commitment to a customer-centric mindset.
• Professional demeanor and the ability to handle sensitive information with discretion.