Senior Product/User Researcher – Contract

Role Overview

• Research program development
• Establish research philosophy, standards, and best practices across the organization
• Define frameworks, templates, and governance that improve rigor and mitigate bias in research execution
• Educate product, design, and PM teams on research methodology, interpretation, and appropriate application
• Build scalable research infrastructure including participant recruitment, insight synthesis, and knowledge management
• Continuous rolling research program
• Own and operate a continuous rolling research program enabling ongoing user feedback across product development
• Partner with teams to intake research needs and translate them into structured, methodologically sound test plans
• Recruit and facilitate participant sessions on an ongoing basis, adjusting cadence based on product priorities and research complexity
• Synthesize findings into actionable insights that inform product direction and design decisions
• Maintain a sustainable research rhythm that balances responsiveness with depth and methodological rigor
• Mixed-methods research execution
• Determine and apply appropriate qualitative and quantitative methodologies across discovery and evaluative research
• Conduct interviews, usability testing, concept validation, surveys, diary studies, and experiments
• Ensure research rigor, bias mitigation, and methodological clarity across studies
• Strategic research initiatives
• Define and lead longer-term research programs to deepen understanding of users, behaviors, and mental models
• Manage external research agencies for larger scoped studies (1–2 per quarter or half-year) with leadership approval
• Drive synthesis across studies to develop durable user insights and profiles that guide product strategy

Requirements

• Senior-level experience in product/UX research within digital product organizations
• Demonstrated ability to establish research practices in environments without mature research infrastructure
• Strong mixed-methods expertise with clear judgment on methodology selection
• Experience operating continuous or rolling research programs
• Deep understanding of research rigor, bias mitigation, and insight synthesis
• Ability to elevate organizational research literacy and coach non-researchers on best practices
• Strong partnership with design and product leadership
• Comfortable operating with high autonomy, ambiguity, and program ownership.

Benefits

• Virtual-first teamwork: The Tilt team is collaborating across 14 countries, 12 time zones, and counting. You’ll get started with a WFH office reimbursement.
• Competitive pay: We're big on potential, and it's reflected in our competitive compensation packages and generous equity.
• Complete support: Find flexible health plans at every premium level, and substantial subsidies that stand up to global standards.
• Visibility is yours: You can count on direct exposure to our leadership team — we’re a team where good ideas travel quickly.
• Paid global onsites: Magic happens IRL: we gather twice yearly to reconnect over shared meals or kayaking adventures. (We’ve visited Vail, San Diego, and Mexico City, to name a few.)
• Impact is recognized: Growth opportunities follow your contributions, not rigid promotion timelines.