Drive the evolution of our visual identity and systems, setting clear design principles and brand standards aligned with business goals.
Ensure rigorous quality control across all creative outputs—from campaigns to evergreen assets—maintaining both creative excellence and consistency.
Review work from internal teams and external partners, offering strategic, actionable feedback that pushes ideas forward and strengthens creative impact while meeting key timelines and delivery dates.
Present compelling concepts to leadership and cross-functional partners with strategic rationale.
Keep our product and brand creatively competitive by staying on top of design trends and identifying opportunities to innovate within our brand expression.
Execute standout design and copy work on priority projects—this is a hands-on role, and will often need to step in to support smaller, quick-turn or less-visible initiatives to keep work moving and maintain quality across the board.
Partner with cross-functional teams—including Product, Sales, Research, and Marketing—to deliver creative solutions that align with technical requirements and business objectives.
Review and provide directional feedback on agency deliverables.

Bachelor’s Degree
Marketing, Communications or related field.
10 years experience with creative services, design and copy.
Minimum 3 years managing creative teams, either directly or indirectly.
Advanced proficiency in design tools (Figma, Adobe Creative suite).
Presentation skills.
Cross-functional collaboration and leadership.
Deep understanding of marketing channels and measurement.
Portfolio of work showcasing integrated brand campaigns and technical design execution.
Familiarity with all-in-one digital marketing and competitive intelligence platforms such as SEMRush, Ahrefs, Clearscope, or Moz Pro.
Experience using Play Play or like tools.

IMPORTANT NOTICES: All offers of employment are contingent on standard background checks.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity.
Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.
Navient is a drug free workplace.

Director, Creative Services

Key skills