Perform network/systems support in a Managed Services Center
Troubleshoot, isolate and diagnose common problems
Provide systems support functions for client, which includes design, development, troubleshooting, diagnosis, and problem resolution
Follow
through until issues are resolved
Maintain current, high-level technical skills in your field of expertise
Effectively communicate with both customers and other internal staff
Thoroughly document troubleshoot and resolve incidents within ticketing system
Strong attention-to-detail
Work in a team environment with the ability to function independently
Participate in on-call
Manage projects, as assigned
Ability to multi-task
Exceptional customer-focused and results-oriented attitude
Excellent written and verbal communications skills
Troubleshoot, isolate and diagnose complex network/systems problems, either alone or as part of a team
Other tasks as necessary.

Active Cisco CCNP Service Provider certification required
5+ years of experience in service provider role with knowledge of optics
Firm understanding of Juniper as it relates to the service provider field
Adept at using NCS (Cisco, Juniper, and otherwise)
Proven history of troubleshooting complex network issues
Familiarity with VRF technology
Versed in routing protocols such as IS-IS, BGP, OSPF, and MPLS
Knowledgeable with concepts such as SD-WAN, cloud networking, and network security
Experience working with ASRs
Background in current monitoring and management tools such as ServiceNOW
Proficient in the use of Office 360 products such as Outlook, Word, and Excel.

Core Engineer III

Key skills