About this role

Serve as a hands-on technical leader responsible for the design, implementation, and delivery of enterprise collaboration solutions
Own solutions end-to-end from technical discovery through deployment and escalation support
Design and deliver hybrid collaboration environments, with a focus on migrating customers toward cloud-based platforms
Coordinate with telecom carriers for troubleshooting, PSTN connectivity, and number porting activities.
Implement tactical plans to meet project timelines while minimizing disruption to the customer environment

7+ years of hands-on IT experience
4+ years in a senior engineering or architect-level role
Strong understanding of cloud-based collaboration and telecommunications architectures
Knowledge of typical service provider processes and systems, end-user requirements, and the Software as a Service (SaaS) business model
Deep hands-on experience with SBCs, PSTN connectivity, and carrier integrations
Proven troubleshooting methodology with strong analytical and problem-solving skills
Ability to lead customer discussions confidently and translate business requirements into technical solutions
Professional, customer-focused demeanor with excellent verbal and written communication skills

Senior Collaboration Architect – Cisco Webex, Unified Communications

Key skills