Key skills
CRMCollaborationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Manage a portfolio of active clients.
- Ensure optimal adoption of our solutions.
- Maintain a proactive, strategic relationship with clients.
- Identify optimization and growth opportunities (upsell / cross-sell).
- Prevent churn risks and intervene in cases of dissatisfaction.
- Collaborate with internal teams (sales, product, support).
- Ensure documentation and follow-up in the CRM.
- Handle incoming opportunities.
- Conduct discovery calls and presentations.
- Participate in negotiating and closing certain agreements.
Requirements
- Experience in customer success, account management, or consulting.
- Experience in a technology environment.
- Comfortable with digital tools (CRM, collaboration platforms, video conferencing tools).
- Ability to understand and explain technological solutions clearly and accessibly.
- Good understanding of the sales cycle (strong asset).
- Strong organizational skills and effective prioritization.
- Autonomy, rigor, and initiative.
- Customer-oriented approach and strong listening skills.
- Ability to collaborate with cross-functional teams.
- Excellent verbal and written proficiency in French and English.
Benefits
- Meaningful work – supporting dental professionals across the province.
- Significant autonomy and opportunity to take initiative in your role.
- Strong team culture and opportunities for growth.
- Competitive compensation.
- Comprehensive benefits from day one.
- Be part of a recognized, fast-growing Quebec-based tech company.