Partner Success Manager

Role Overview

• Serve as the primary relationship owner for an assigned portfolio of college and university partners, acting as a strategic advisor and day-to-day point of contact
• Own the full partner lifecycle, partnering with the implementation team during onboarding and leading ongoing engagement, renewal planning, and renewal execution
• Drive partner success and value realization by ensuring strong product adoption, effective usage, and alignment with partners’ institutional goals
• Develop and manage partner-specific messaging frameworks aligned to institutional calendars and objectives, recommending high-impact custom messaging strategies to maximize product impact
• Proactively guide partners to best practices and proven use cases that improve engagement, outcomes, and program effectiveness
• Manage all phases of partnership renewals, including early risk identification, value articulation, negotiation, and close
• Lead regular partner check-ins, strategic business reviews, and renewal conversations with key stakeholders and decision-makers
• Analyze partner data to identify trends, risks, and opportunities, translating insights into clear, actionable recommendations and narratives
• Create and deliver polished reports and presentations that demonstrate product usage, impact, and return on investment
• Identify, qualify, and support account expansion opportunities, including product expansion and cross-sell, in close partnership with Sales
• Serve as the voice of the partner internally by sharing feedback and collaborating with Product and Engineering to improve the platform and overall partner experience
• Maintain accurate account documentation, renewal forecasts, and activity tracking in internal systems to ensure visibility and accountability
• Travel to partner campuses approximately once per quarter to deepen relationships and support long-term success

Requirements

• Bachelor’s degree (required)
• 3+ years of experience in customer success, account management, renewals, or a related partner-facing role (B2B SaaS or higher education experience strongly preferred)
• Demonstrated experience owning renewals and managing a book of business
• Strong relationship-building skills with experience working with senior or executive stakeholders
• Excellent written, verbal, and presentation communication skills
• Comfort working with data and translating insights into partner-facing narratives
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously
• A proactive, ownership-oriented mindset with a bias toward action
• Passion for education, student success, and EdSights’ mission

Benefits

• Remote-friendly work
• Unlimited PTO
• Paid parental leave
• Competitive compensation
• New Apple hardware
• 401k matching
• Strong health and wellness benefits