What You’ll Do

Lead end-to-end onboarding for new clients, ensuring a smooth and impactful start
Build and maintain strong, long-term relationships with clients (service, sales, admin leaders)
Provide proactive support and issue resolution, managing tickets and client feedback
Monitor account health and identify growth opportunities within your accounts
Serve as the bridge between clients and product/tech teams, advocating for user needs
Conduct training sessions, best practice reviews, and usage optimization calls
Help shape how Sadie is adopted and scaled across dealer groups in North America
Educate clients on AI-powered capabilities, driving adoption and confidence in the tech

Who You Are

2+ years in Customer Success, Account Management, or a similar client-facing role
Fluent in English (spoken and written); French a strong plus
Passionate about technology and AI, with a desire to be part of a future-focused solution
Confident communicator who builds trust easily and manages relationships professionally
Organized, proactive, and comfortable handling multiple client accounts
Curious, eager to learn, and excited by the opportunity to work in a fast-growing startup
Experience with SaaS, automotive retail, or tech support is highly valued
Based in Montreal with availability across North American time zones

Why Join Sadie?

Be part of a high-impact AI startup that’s changing the future of automotive service
Get in early and grow with the company — we’re just getting started
Work remotely with a collaborative, international team
Competitive salary, career growth, and access to cutting-edge tech
Make a difference for real users and businesses every day.

Customer Success Manager

Key skills