In-Home Sales Specialist

Role Overview

• Deliver SMART customer service and adhere to Lowe’s service standards at all times
• Conduct in-home consultations to uncover customer needs and recommend appropriate home improvement products and services
• Become a subject-matter expert on all product offerings and serve as a trusted resource for customers seeking guidance
• Meet or exceed established sales goals, leveraging strong closing skills and solution-based selling techniques
• Build strong client relationships through attentive listening, asking qualifying questions, and providing tailored recommendations
• Follow up with customers who have not made a buying decision, especially during promotional events or key selling periods
• Maintain strong relationships through active engagement with stores, associates, and regional partners
• Keep a healthy sales pipeline by driving new business opportunities and effectively managing ongoing customer interactions
• Provide detailed updates to the Services Territory Sales Manager during regular check-ins
• Communicate clearly with customers regarding product features, benefits, lead times, warranties, and installation processes
• Capture accurate in-home measurements, confirm product selections, and secure commitment on next steps, including scheduled follow-ups
• Prepare for appointments through effective coordination of product samples, materials, and customer information
• Confirm appointments 24 hours in advance and ensure all necessary tools and materials are ready for the visit
• Work closely with general contractors, installers, and project teams to quote, sell, and produce accurate job files
• Ensure all project documents, contracts, proposals, and pricing worksheets are completed in accordance with company standards
• Submit paperwork and project information to the appropriate store teams to ensure timely and accurate project execution
• Maintain organized project folders, clean and functional samples, and all required collateral for product demonstrations
• Follow all required safety protocols both during in-home visits and while in the store to ensure the protection of customers, associates, and self.

Requirements

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• 2+ years of outside sales experience, preferably in in-home, direct-to-consumer, or consultative sales
• Experience meeting or exceeding sales targets in a quota-driven environment
• Strong presentation and communication skills, with the ability to build rapport quickly in face-to-face interactions
• Ability to accurately measure and assess project needs in customer homes
• Proficiency in using mobile devices, CRM systems, and digital tools for scheduling, quoting, and documentation
• Physical ability to safely navigate customer homes, carry product samples, and stand for extended periods as needed
• Ability to work independently, manage time effectively, and maintain an active sales pipeline
• Valid driver’s license with reliable transportation and ability to pass MVR screen in accordance with company requirements

Benefits

• Exceptional benefits
• Opportunities to grow their skills